decision support system

What happens when decision support systems fail? — the importance of usability on performance in erroneous systems

With the advent of artificial intelligence (AI) methods, smart decision support systems (DSSs) are becoming ubiquitous. Such systems help reduce complexity for operators by automating data integration tasks and recommending actions. However, these …

Evaluating Strategies to Restore Trust in Decision Support Systems in Cross-Company Cooperation

Advancing automation in many technical areas (mobility, production, medicine, etc.) is accompanied by new challenges for the interaction between humans and technical systems. Trust in automation is a key element for the use of technology and for …

How Correct and Defect Decision Support Systems Influence Trust, Compliance, and Performance in Supply Chain and Quality Management

Supply Chains and production networks are complex sociotechnical cyber-physical systems whose performance is determined by system, interface, and human factors. While the influence of system factors (e.g., variances in delivery times and amount, …